Terms of service

GENERAL CONDITIONS OF SALE

1 - Field of application
1.1. These sales conditions apply:
(a) to all offers contained on this website - also referred to as "site" - issued byPérola do Tempo SA,hereinafter referred toCOMPANYbased inRua Luis de Camões LJ 43-A, NIPC 509 264 140; and under the activity title No. T1047 of Retail of Goldsmith - Website.
(b) to all agreements and relationships concluded between the COMPANY and any customer who places orders through this website.

1.2. THE COMPANY you only accept orders for products through this website, subject to these conditions of sale.

1.3. The general conditions of sale are the only ones to be applicable and they replace all other conditions, except with prior express agreement in writing. THE COMPANY can occasionally modify certain provisions of its general conditions, and it must also be reread every time you visit the site miumijewelry.pt (herein referred to as "Site"). We consider that when the order is validated, the customer is automatically accepting our general conditions of sale.

2 - Registration and Order Process

2.1. Registration
To make your purchases through this website, you must register in advance. The data requested for registration are:
Name
Surname
Email
Telephone
Tax Identification Number
Address

2.2. Order

2.2.1. Choice of Products
The products featured on this website are grouped into several Categories: CATEGORIES. These categories are identified in the top menu of the website. When choosing one of these categories, you will have access to the category belonging to the selected area, as well as the list of products.
In each of these categories there may still be subcategories aggregated. When selecting a category or subcategory, you will have access to the list of products.
The products displayed on the website that you wish to order must be placed in the shopping cart using the “Buy” option. You can also obtain more detailed information about the products displayed by clicking on the product name to access detailed images of them, their designations and references, characteristics, other models, etc..

2.2.2. Shopping cart
Once you have placed all the products you want to order in the shopping cart, you will be able to go ahead and complete your order. For this purpose, you should observe the following steps:
    
Step 1 – Identification;
If you have already logged in, you can go to Step 2.
Step 2 – Billing Account and Address;
Step 3 – Delivery Address;
Step 4 – Delivery Method;
Step 5 – Payment Method;
Step 6 – Confirm Order  ;
After confirming your order, you will receive an order receipt response email.

2.2.3. Order Acceptance
Confirmation of the availability of the ordered products and acceptance of your order will be made by telephone or, if this is not possible, by sending a new email.
Only with this acceptance by the COMPANYthe agreement that obliges themiumijewelry.ptand the customer, and to which these conditions of sale form part.
The COMPANY may withdraw, at any time, any offer or change the indicated price until the agreement with the customer exists.
They cannot be attributable to the COMPANY any liability for any typographical errors.
The images shown may not match the products.

3 - Deliveries and Shipping Costs

3.1. See conditions in: Shipping and Returns

3.2. The COMPANYrespects the deadlines of an order as long as there is stock availability.
In the event that one of the products ordered is not available in stock, the COMPANYwill contact the customer by email or by phone within 15 days from the date of order, the COMPANYwill make its best efforts to deliver the products and/or services on time, but will not be held liable in case of delay for any reason.

4 - Other Deliveries-Related Procedures

To be defined by the customer

5 - Means of Payment

The available payment methods are:
(a) Mbway (Portugal only)
(b) Ref MB (Portugal only)
(c) Paypal
(d) On delivery ( Contact us to see if your Country is contemplated )
   
 
6 - Purchase Resolution

6.1. The customer has a maximum period of 14 days to freely resolve the purchase agreement entered into with the COMPANY.

6.2. For this purpose, you should contact us through the EMAIL: miumi@miumijewelry.comor through the PHONE:+351 808 914 839 /+351 244 835 486. The return of the products, as well as the delivery of their replacements or the issue of a credit note or refund in cash, will be carried out on a date to be agreed. You should always return the products in their original packaging, with all accessories and the corresponding proof of purchase.

7 - Treatment and Security of Personal Data

7.1. In compliance with the provisions of the Personal Data Protection Law, the customer of COMPANY and the website user may, at any time, exercise the rights to access, rectify, cancel and communicate their data in the following ways: in the area of the website designated by "My Account", through the EMAIL: miumi@miumijewelry.comor even through the PHONE: +351 808 914 839 / +351 244 835 486.If you wish to cancel your e-mail, you must cancel it using the e-mail address found in our database, otherwise we will be unable to remove it.

7.2. The customer authorizes the COMPANY to process the customer's personal data in an automated way, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, management and execution of purchases and respective records, access control, including the use of technology "cookies", which can be accessed by service providers and suppliers of COMPANY, namely, accounting and auditing firms.

7.3. The customer authorizes the COMPANY to disclose the customer's personal data to other companies belonging to the same group or to third parties headquartered in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, but the customer may object to such disclosure in the existing field in the website intended for this purpose.

8 - Other Rights and Responsibilities

8.1. username
Each registered customer will choose a Username (e-mail) that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.

8.2 Security in Transactions
The Payment Methods available for collection guarantee you payment upon delivery and, at the same time, a maximum level of security, whether made in cash or check.

8.3. Pricing and Limitation on Existing Stock
Prices are shown in euros and include the respective fees and taxes (VAT). The prices indicated are exclusive for purchases through this website.

The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including due to restocking.

8.4. Ownership of Content and Distinctive Signs
All data and content on the website, including distinctive trade signs, are the exclusive property ofCOMPANYor from third parties and as such protected by law.

8.5. Content Errors
The COMPANY assumes no responsibility for any errors in the content of the website and the information provided. The COMPANY makes every effort to ensure the accuracy and conformity of the website, reserving the right to freely change the contents of the website at any time and without prior notice.

8.6. Internet use
The COMPANY will not be liable for damages and inconveniences arising from the use of the Internet, including, for example, as a result of disruption or failure of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.

8.7. Newsletter
Newsletters sent by e-mail are intended for the dissemination of promotions and general information about the COMPANY. The customer will be able to receive the Newsletter from the moment he registers in the Newsletter or on the website, as long as there is no indication to the contrary in the registration form.

9 - Legislation and Jurisdiction

Any agreements and documents to which these conditions of sale apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these conditions of sale apply will be submitted to the competent courts of Portugal.

 

10 - COMPLAINTS - ONLINE COMPLAINTS BOOK

If you want make a complaint just access the Complaints BookClick here: https://www.livroreclamacoes.pt/inicio 
Must do the same in the within 15 working days, from the facts that occurred.
 
To proceed with the claim you must ensure that you have all the information and documentation necessary to complete the form. After submitting the Complaint on the Complaints Book Platform, you will receive in your email a link to validate the process. After validating the process, you must fill in your personal data and those of our company (Pérola do Tempo, SA) and fill in the various fields of the claim, namely, the subject and facts that occurred. You can also attach 3 files that support your claim. Then, simply "submit" the form.After going through these steps, you will receive proof of your claim in your email, which you will be able to print.
 
When the complaint is submitted through the Platform, it is sent automatically to us (Pérola do Tempo, SA) and simultaneously to the sector's regulatory authority (ASAE). You will also receive in your e-mail a copy of the complaint presented in pdf format.
 
Finally, you will receive a response to your complaint via the email you provided when submitting your complaint.You can also follow the handling of your complaint through your e-mail address or through the RTIC - Common Information Telematic Network.To consult the status of your complaint, simply access the RTIC website by clicking on the option “01 Consumers and Economic Operators” and entering your data, namely the complaint number and the personal identification number
 
 
11 - LITIGATION
In case of dispute, the consumer can turn to a consumer Alternative Dispute Resolution (RAL).
You can consult a list of RAL's by following the link:
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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